These Terms of Service ("Terms") are an agreement between Oh See Arr ("Oh See Arr," "we," "us," or "our") and you or the organization you represent ("Customer," "you"). They govern access to and use of ohseearr.com, our dashboards, documentation, and serverless OCR APIs (collectively, the "Service").
By creating an account, obtaining an API key, or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization. Our Privacy Policy and Data Policy are incorporated by reference.
1. The Service
Subject to these Terms, we grant you a non-exclusive, non-transferable right to access and use the Service, including to power products you make available to your own end users. The Service provides on-demand optical character recognition (OCR) and related APIs that convert documents and images into structured text and other machine-readable outputs.
Features, available models, pricing, rate limits, and capacity may change over time. Unless we agree otherwise in writing, we do not guarantee specific uptime, latency, or output quality. We may modify or discontinue parts of the Service with reasonable notice when practicable.
2. Accounts and API keys
You must provide accurate account information and keep credentials, including API keys, secure. You are responsible for all activity under your account and keys, and for configuring access for your personnel. Notify us promptly at support@ohseearr.com if you believe your account or keys have been compromised or are being misused. We may suspend or revoke access if we detect abuse, unpaid balances, security risk, or other violations of these Terms.
3. Customer Content: Inputs and Outputs
"Inputs" means documents, images, prompts, files, and other materials you (or your users) submit to the Service. "Outputs" means results the Service generates in response to Inputs. Inputs and Outputs together are "Customer Content."
As between the parties, you retain all rights in your Inputs, and you own the Outputs to the extent permitted by law. We assign to you any right, title, and interest we may have in Outputs. You grant us a limited license to host, process, transmit, and otherwise use Customer Content solely as needed to provide and secure the Service to you.
We do not use Customer Content to train, fine-tune, or improve machine learning models. By default we do not retain Customer Content after a request completes, except when you expressly permit retention for debugging. Details are in the Data Policy.
You are responsible for Inputs and for evaluating Outputs before relying on them. OCR and model Outputs may be inaccurate, incomplete, or unsuitable for a given use; human review is your responsibility where appropriate.
4. Acceptable use
You will not, and will not allow others to:
- use the Service for unlawful, harmful, fraudulent, or abusive purposes;
- submit content you lack rights to process, or that infringes others' intellectual property or privacy rights;
- attempt to reverse engineer, probe, disrupt, overload, or bypass security, authentication, or rate limits of the Service;
- introduce malware or other harmful code;
- use the Service to train competing OCR or foundation models, or to build a substantially similar competing hosted OCR API, without our prior written consent;
- resell or provide the Service on a standalone basis in a way that conceals you as the customer of record, except as part of a product that uses OCR Outputs for end users in the ordinary course;
- use the Service in violation of export, sanctions, or other applicable laws.
5. Third-party models and services
The Service may host or call open-source or third-party models. Those models remain subject to their own licenses, and you are responsible for complying with licenses applicable to your use. The Service also relies on third parties for authentication, payments, hosting, analytics, and related infrastructure; their terms may apply to you in addition to these Terms.
6. Fees, credits, and taxes
The Service is generally billed on a usage basis (for example, per page processed) at the rates we publish, using prepaid credits or other pricing we make available. We may update published rates prospectively. Payments are processed by our payment provider. Except where required by law or we determine a billing error occurred, fees and unused credits are non-refundable. Credits may expire according to terms shown at purchase or in your billing dashboard.
Fees exclude applicable taxes. You are responsible for taxes arising from your purchases, other than taxes based on our net income. Failure to pay amounts owed may result in suspension or termination.
7. Usage data and feedback
We may collect aggregated or de-identified technical and usage metadata about use of the Service (for example request counts, latency, model selection, error rates, and similar operational metrics) that does not include Customer Content. We may use that metadata to operate, secure, bill, and improve the Service.
If you provide feedback or suggestions about the Service, we may use them without restriction or obligation to you.
8. Confidentiality
Customer Content is your confidential information. We will use it only as permitted by these Terms and the Data Policy, and will protect it with reasonable care. Confidentiality obligations do not apply to information that is or becomes public through no fault of ours, that we already lawfully knew, that we receive from a third party without breach, or that we independently develop. We may disclose confidential information if required by law, and will give notice when legally permitted.
9. Intellectual property
We and our licensors own the Service, including software, branding, documentation, and Usage Data. These Terms do not grant you rights to our trademarks except as needed to truthfully identify that you use Oh See Arr. Open-source components and third-party models remain subject to their respective licenses.
10. Privacy
Personal information we collect as a business (for example account, billing, analytics, and crash data) is described in the Privacy Policy. Processing of personal data contained in Customer Content is described in the Data Policy. Enterprise customers that need a Data Processing Addendum (DPA) may request one at support@ohseearr.com.
11. Disclaimer of warranties
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR OUTPUTS WILL BE ACCURATE, COMPLETE, ERROR-FREE, SECURE, OR UNINTERRUPTED.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OH SEE ARR AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE.
13. Indemnity
You will defend and indemnify Oh See Arr and its personnel against third-party claims, damages, and expenses (including reasonable attorneys' fees) arising from (a) your Customer Content; (b) your use of the Service or Outputs; or (c) your violation of these Terms or applicable law.
14. Suspension and termination
These Terms begin when you first use the Service and continue until terminated. You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, if required by law, if a vendor needed to provide the Service suspends our access, or if needed to protect the Service, us, or others. Upon termination, your right to use the Service ends. Sections that by their nature should survive (including Customer Content ownership, fees owed, confidentiality, disclaimers, limitations, indemnity, and governing law) will survive.
15. Changes
We may update these Terms from time to time. We will post the updated Terms with a new "Last updated" date. Material changes will be effective no sooner than the date posted, unless a different effective date is stated. Continued use of the Service after changes become effective constitutes acceptance. If you do not agree, you must stop using the Service.
16. Governing law and disputes
These Terms are governed by the laws of the State of Texas and the United States, without regard to conflict-of-law rules, except where mandatory local law provides otherwise. Exclusive venue for disputes lies in the state or federal courts located in Texas, and you consent to personal jurisdiction there, subject to applicable consumer protections.
17. Miscellaneous
These Terms, together with the Privacy Policy, Data Policy, and any order form or DPA we execute with you, are the entire agreement on the subject matter and supersede prior or contemporaneous agreements on that subject. If a provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, except to an affiliate or successor in connection with a merger or sale of substantially all assets; we may assign these Terms. Notices may be sent to the email on your account and to support@ohseearr.com.
18. Contact
Questions about these Terms: support@ohseearr.com.